Terms and conditions of use

Shipping & Delivery

Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by another method or required signature, an additional cost may be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Privacy & Security

We collect only the necessary information to fulfill your order and help us grow and improve our services. 
We do not sell or distribute your information to any one at any time for any reason.  Your data is safe and secure.

Returns & Replacements

Please contact us for product replacement or return.  Custom or special order items are not returnable or refundable.

Ordering

Because we create and/or use what we sell; we often are not available immediately to answer each and every phone call.  The best and easiest way is to e-mail us.  This allows us uninterrupted time to create and fulfill orders - after all, if we were creating something special for you, would you want us to be constantly interrupted with phone calls?  We strive to produce the highest quality items in a timely manner, and by limiting the phone calls helps us do that.

Payment, Pricing & Promotions

We use Palpal as our on-line payment processor.  Safe, secure and we never see your credit card information.  Trusted by millions around the world.

Viewing Orders

We will contact you for special instructions and let you know where we are in the process.

Updating Account Information

Please make sure your information is current and up-to-date to reduce shipping errors.